At Munday Scientific and Microscope Marketplace, we work with laboratories, clinics, and medical facilities across the country. Because of that, the equipment we sell has to meet two very important standards: reliability and support.

About a year ago, we began carrying refrigeration products from AccuCold (Summit Refrigeration). These units are commonly used in clinical labs, medical offices, and research environments for things like medication storage, specimen storage, and temperature-sensitive materials.

Over the past year we’ve sold a number of these units and have had excellent results. In fact, we hadn’t experienced a single issue—until this week.

And honestly, we were blown away by how the situation was handled.

The Situation

Earlier this week, a customer we worked with—a busy oral surgery center in California—reached out regarding an ADA-compliant refrigerator/freezer combo they had recently received.

They explained that the refrigerator was beginning to freeze up and not behaving the way it should.

The customer had already done exactly what we hope customers will do in situations like this: they contacted the AccuCold customer service team directly. According to the customer, the AccuCold team had already been very responsive and had spent time walking through troubleshooting steps with them.

However, the issue still wasn’t fully resolved, so the customer gave me a call to discuss what we should do next.

Getting Everyone on the Same Page

After speaking with the customer, we quickly connected with the customer service team at AccuCold to review what had already been tried and what the next steps might be.

Within a short amount of time—really just a few conversations over the course of a couple of hours—it became clear that the issue likely stemmed from something in the manufacturing process. The unit simply wasn’t operating the way it should.

This is where the story really impressed us.

There was no pushback.
No finger pointing.
No drawn-out process.

The team at AccuCold immediately issued an order to replace the refrigerator.

Immediate Action

Once the determination was made that the unit needed to be replaced, things moved quickly.

AccuCold arranged for a brand-new replacement unit to be shipped out the very next day. Even better, they scheduled white-glove delivery service so the customer wouldn’t have to deal with the hassle of uninstalling or returning the original unit.

A delivery team will bring the new refrigerator directly to the clinic, install it, and remove the original unit.

From the moment the issue was confirmed to the moment the replacement was scheduled, the turnaround happened within just a few hours.

The result? The clinic will be back up and running with a new unit in just a few days.

Why This Matters

In business, especially when you’re dealing with mechanical equipment, things can occasionally go wrong.

Refrigerators, freezers, microscopes—these are complex pieces of equipment with moving parts and electronics. Shipments can be damaged, components can fail, and sometimes a product simply doesn’t perform the way it should.

That’s reality in any industry.

What truly matters is how companies respond when something does go wrong.

In this case, the response from AccuCold was exactly what you want to see:

Quick communication
Fast troubleshooting
Immediate resolution
And zero hassle for the customer

Why We Carry AccuCold Products

At Munday Scientific and Microscope Marketplace, we only want to carry products that we feel confident recommending to our customers in clinical and laboratory environments.

Over the past year we’ve had excellent experiences with AccuCold products, including:

Medical refrigerators
Laboratory freezers
ADA-compliant refrigeration units
Blanket warmers and warming cabinets

They’re well built, thoughtfully designed for clinical settings, and most importantly, backed by a team that stands behind their equipment.

This recent experience only reinforced our confidence in working with them.

Final Thoughts

When you’re purchasing equipment for a laboratory, clinic, or medical office, reliability is critical—but so is support.

It’s reassuring to know that when an unexpected issue does arise, the manufacturer responds quickly and takes care of the customer.

Our first service situation with AccuCold could not have been handled better, and we felt it was worth sharing with our customers.

If you're considering refrigeration, freezers, or warming equipment for your laboratory or medical facility, you can feel confident knowing that both the product and the support behind it are solid.

At the end of the day, that’s what matters most.

Munday Scientific & Microscope Marketplace
Serving laboratories, clinics, and research facilities across the country with trusted equipment and support. 🔬