Thank you for choosing Microscope Marketplace, a Munday Scientific Company. We strive to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and obligations.

Return Period

You have 14 days from the date of delivery to initiate a return for eligible items.

Eligibility Criteria

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.

⚠️ Cameras are NON-RETURNABLE. Once a camera has been opened, it cannot be sold as new again and therefore is not eligible for return under any circumstances.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at info@mundaymicroscope.com to obtain a Return Authorization (RA) number.

2. Clearly write the RA number on the outside of the package.

3. Pack the item securely in its original packaging, including all accessories and documentation.

4. Ship the item to the address provided by our Customer Service team.

Shipping & Freight Damage

All shipping or freight damage must be reported to Microscope Marketplace within 3 days (72 hours) of receipt of the shipment. We strongly recommend inspecting all packages immediately upon delivery and reporting any visible or suspected damage within 24 hours whenever possible.

If your shipment arrives damaged:

1. Do not discard the original packaging, pallet, crate, or shipping materials.
2. Take clear photographs of the damaged item, packaging, and any visible damage to the box, crate, or pallet.
3. For freight shipments, note any visible damage on the carrier's delivery receipt or Bill of Lading before signing whenever possible.
4. Contact us immediately at info@mundaymicroscope.com with your order information and photographs of the damage.

Shipping or freight damage reported more than 3 days after receipt may not be eligible for a damage claim, replacement, or refund.

Restocking Fee

A restocking fee of up to 25% may be applied to the total purchase price of the returned item. This fee helps cover the costs associated with processing and restocking returned items.

Refund Process

Once your return is received and inspected, we will notify you via email that your return has been received. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.